StoreFinancial prides itself in providing top-notch client support to its clients, merchants, and cardholders. Client Support is a service StoreFinancial provides all its clients to ensure continued success long after the initial launch of the gift card program.
Property Management Staff
- Free, multilingual support available
- On-going training on new program and software features
Merchants
- Free, multilingual support available
- Immediate and accurate assistance with declined cards, voids, and additional card acceptance or processing issues
- Daily maintenance calls to proactively review transaction history with participating merchants
Cardholders
- Free, multilingual support available during mall business hours
- Toll-free, automated gift card balance inquiry available
- Lost/stolen card assistance
- Online balance inquiry at www.getmybalance.com
Need Help?
If you are a current StoreFinancial client, merchant, or cardholder and need assistance, please contact Client Support at 1-800-755-5001 or complete the form below and a StoreFinancial Client Support representative will contact you directly.
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