Comprehensive training, from the initial program launch and beyond, is critical to the success of your gift card program. StoreFinancial’s Implementation Team will walk you through the entire process of setting up your gift card program through a series of conference calls and on-site visits. During the installation process, StoreFinancial will guide you through all the necessary items for program launch, including: card orders, financial requirements and bank account set-up, IT requirements, selling requirements and communicating the program to your merchants.

Initial Program Launch
Prior to your anticipated gift card program launch, members of the Implementation Team will travel to your property to provide comprehensive on-site training for all of your merchants and office staff. Merchants will learn how to redeem your gift card through one-on-one, in-store training sessions. Your office staff will learn the basics of the card program, how to use the activation software and reports, and also the procedural know-how required to operate the program on a daily basis.

Continuous Training
All program documents and training supplements are provided to each client to ensure continued success once the Implementation Team has left. Additional training is also available via phone or web conference throughout the life of your program. It is StoreFinancial’s priority to assist you in creating and maintaining a successful gift card program.