Resorts FAQ's

1. How does the program work?
   Gift cards are bank issued and process via a global bankcard network. Merchants simply run the gift cards through their existing credit card machine for customer redemptions.
2. Can the gift cards be used outside of my resort?
   No. The StoreFinancial gift card program operates under selective authorization. This restricts card redemptions to only your participating merchants, keeping all funds on your property and encouraging repeat business.
3. Are there any fees for my merchants wishing to participate in the gift card program?
   There are no fees to participate. The gift cards are a form of payment identical to a credit card payment.
4. Is it easy for merchants to use?
   Absolutely! Gift cards are processed through your merchants existing POS registers. Additionally, if merchants encounter any issues, they can contact StoreFinancial’s live client support at any time.
5. How does my staff learn how to sell gift cards?
   StoreFinancial’s Implementation Team will be on-site prior to the gift card launch to train your office staff and merchants.
6. Credit returns typically take several business days before gift card funds are restored, but our customers’ average stay is only two days. Do you have a better solution for credit returns?
   Yes. Realizing that resort guests typically only stay a few days, StoreFinancial provides your guests with instant credit returns. Funds will be available for immediate use by calling our toll-free Merchant Support line.
7. What equipment are we required to buy?
   None! You simply need a PC, Internet access, and a printer.
8. How long does it take to get the gift card program started?
   Once a contract is signed, the launch of your gift card program takes between 8-12 weeks. Creating art for your card front and printing cards is typically the most time intensive part of the process.
9. What if my merchants or I have questions after the program starts?
   Anyone from your property, including office staff or merchants, is free to contact StoreFinancial’s live, multi-lingual client support.
10. Where can I sell gift cards?
    Concierge desk, Guest services, management office, etc. Gift cards can also be sold online.